Who collected what data and when? Was a customer’s identity verified correctly? When was a contract approved and signed? Questions like these have long been part of everyday life in the insurance industry. The demands for transparency, compliance, and traceability are increasing, both in terms of customers and business processes. Audit trails provide the foundation for ensuring that decisions and process steps can be traced at any time. But what makes for a good audit trail, and why is it actually becoming increasingly important for insurance companies?

Regulatory requirements are increasing, and e-ID presents a unique opportunity. At the same time, legacy systems are hindering progress. Many banks and insurance companies therefore face a critical decision: digitize now or risk falling behind.

On February 25, 2026, the Federal Council presented amendments to the government's e-ID system. Following the close vote in September 2025, the aim is to further strengthen data protection, transparency, and trust in the new digital identity system.

Swisscom subsidiaries Swisscom Trust Services AG and Ajila AG are combining their expertise with software developer mesoneer AG to support financial institutions, insurance companies, and businesses in the secure and fully digital processing of customer processes. The cooperation combines regulatory and technical expertise with innovative solutions for digital identification, onboarding, and electronic signatures.

mesoneer AG has entered a partnership with Squirro AG. Together, their goal is to provide customers with a secure, controlled, and enterprise-wide GenAI platform that enables the use of chatbots, Retrieval Augmented Generation (RAG) and AI agents.

The future of successful companies lies where digital innovation meets sustainable thinking. For mesoneer, ESG is therefore not a mandatory program, but part of our DNA. We believe that technology can help conserve resources, strengthen social responsibility, and make business processes more sustainable—and we put this belief into practice every day.