Strategic partnership between mesoneer, Ajila, and Swisscom Trust Services: Secure and efficient digital customer processes

Digital forms combined with trust services

With Ajila, another Swisscom subsidiary, is joining mesoneer's Digital Trust Platform as a service provider, alongside Swisscom Trust Services. Ajila's solution complements the platform with an innovative feature for digitizing customer forms. The latter are the starting point for business-critical processes in many organizations, says Beat Steiner, CEO of Ajila. "Digitized forms, in combination with trust services, create a continuous flow of information. The Digital Trust Platform thus covers the entire customer lifecycle – from onboarding and identification to legally valid signatures and integration into internal systems.

Compliance embedded in processes

The resulting end-to-end digitization not only reduces manual steps and shortens throughput times but also minimizes risks such as human error or fraud attempts. Compliance is thus embedded directly in the processes instead of being carried out as separate control steps. “Security and convenience are not a contradiction,” explains Ralf Jenzer, Head of Products at mesoneer. The joint solution shows how regulatory requirements and customer experience can be combined. The target group for the Digital Trust Platform is therefore organizations with high requirements for security, compliance, and customer experience, in particular banks and regulated companies.

Vision of a networked trust space

Swisscom Digital Trust, Ajila, and mesoneer are jointly pursuing the vision of a networked trust space in which digital identities, electronic signatures, and data can be used securely across national and technical borders. “This enables financial institutions and companies to experience trust as genuine digital added value,” says Mario Voge, Head of Growth Management at Swisscom Trust Services. With a view to the upcoming European Digital Identity (EUDI) wallet, the three companies also want to further strengthen the interoperability and cross-border use of digital trust mechanisms. With the Digital Trust Platform, they are laying the foundation for secure, compliant, and convenient digital customer experiences.

About the companies

About Ajila

Ajila is a Swiss technology company specializing in digital identification and onboarding. With user-friendly and compliant solutions, Ajila enables secure and efficient customer onboarding via digital channels. The company supports organizations, particularly in regulated industries, in simplifying digital processes and strengthening trust in digital interactions.

About Swisscom Trust Services

Swisscom Trust Services is one of Switzerland's leading providers of digital trust services. The company enables legally compliant electronic signatures, digital identities, and seals for end-to-end, trustworthy digital business processes. As part of the Swisscom Group, Swisscom Trust Services supports companies and public authorities in implementing secure, compliant, and scalable digital interactions.

About mesoneer

mesoneer is a Swiss software company that supports businesses in their digital transformation. With its Digital Trust Platform, mesoneer enables secure identification, contract processing, and communication for a seamless and trustworthy customer journey. The company also offers solutions in custom software development, digital onboarding, process automation, and data integration. Headquartered in Zurich, with a branch in Vietnam, mesoneer stands for innovative, secure, and high-quality software solutions that strengthen digital trust in customer relationships.

Media Contact

Isabelle Rüedi
Lead Marketing & Communication

marcom.ch@mesoneer.io