Digital Insurance Onboarding Without Process Friction

Digital Onboarding

Digital Trust

Digital Identification

From August 20, 2024, instant payments can be made at the large Swiss banks. This is very convenient for customers - but financial institutions should soon expand their systems to include a data streaming platform with real-time fraud detection to ensure that customers benefit not only from instant but also secure payments.

the CHALLENGE

Digital Insurance Journeys with Offline Verification Steps

A leading insurance provider sought to create a fully digital customer onboarding journey, including legally required identity verification. While customers could purchase insurance products online, parts of the verification process still relied on offline procedures. These process disruptions resulted in longer processing times, higher abandonment rates, and increased operational costs. The objective was to digitize the identity verification process end-to-end while maintaining full regulatory compliance.

the solution

Seamless Digital Identity Verification Integrated into Onboarding

Together with the customer, mesoneer developed a digital identity verification solution that was seamlessly integrated into the existing onboarding process. Instead of relying on physical verification steps, customers can now verify their identity digitally using an online identity document within the same customer journey. This eliminates delays caused by postal services, manual data entry, or separate verification processes. The solution was fully integrated into the existing system landscape and enables immediate policy activation once identity verification has been successfully completed.

"The signature platform is simple and user-friendly, which was one of the reasons why we chose signeer."

Daniel Weckmann

Senior Sales Manager

THE RESULT

Faster Policy Purchases and Reduced Customer Drop-Off

By removing process disruptions from identity verification, the onboarding journey became significantly more efficient. Customers can now complete insurance applications faster without waiting for postal correspondence, manual PIN activation, or additional verification procedures. The solution improves the customer experience, reduces abandonment rates, and establishes the foundation for a fully digital and compliant onboarding process.

STATS

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$55

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99.9%

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Overline

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Advantages

Real-time monitoring of all transactions using data streaming

Fraud detection algorithms more accurate than human observation

No loss of speed

FAQ’s

Frequently asked questions

Question text goes here

Your contact for our Onboarding solutions

Short and concise description subtext goes here

Get in touch!

Daniel Weckmann

Senior Sales Manager

Schedule a call

Example H2

Written by

For a leading insurance provider, mesoneer implemented a fully digital identity verification solution to eliminate friction in the customer onboarding journey. The result: faster policy purchases, fewer drop-offs, and a significantly improved customer experience.

The Challenge

Digital Insurance Journeys with Offline Verification Steps

the solution

Seamless Digital Identity Verification Integrated into Onboarding

the result

Faster Policy Purchases and Reduced Customer Drop-Off

Key Figures

70%

target share of digital identity verification, compared to a previous online share of 30%

100%

digital verification without postal correspondence or manual PIN entry

additional waiting time between identity verification and policy activation

advantages

Advantages for Insurance

Fully digital identity verification without process disruptions
Improved customer experience through instant verification and activation
Reduced customer drop-off and higher conversion rates through frictionless onboarding

FAQ’s

Frequently asked questions

No items found.

Efficient onboarding with mesoneer!

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