Digital Client Onboarding
Offer your new customers a great user experience during onboarding, with auto-identification and a fully digital product opening process.
OnSite
Online
Mobile
Trusted by
Features
Open an account in just 6 steps
01
Select customer type
Select the customer type for the new account: individual, associated person, or business.
02
Choose desired product
e.g. private account, pillar 3a account, etc.
03
ID scan and identification
Scanning a government-issued ID and verifying the person's identity.
04
Personal data
Personal data is collected in order to register or contact individuals.
05
Legal information
Ensuring legal KYC requirements according to the GwG and FATCA.
06
Sign contract and get started
Sign instantly to receive the new product right away.
Use cases digital client onboarding
Use Cases for mesoneer’s Digital Client Onboarding Suite
On-site Onboarding
Personal and modern
Paperless
Immediate Product Origination
Switch to Self Onboarding possible
Self Onboarding
Mobile first UX
Accessible anytime, anywhere
Immediate Product origination
Switch to On-site Onboarding possible
Features Digital client onboarding
Most important features
Customization
The application supports multiple tenants and therefore allows bank-specific adaptations. These include the following customizations:
Branding per client
Product configuration incl. description, criteria, product bundles with several products as well as the configuration of additional products such as e-banking and cards
Legal information and exclusion criteria
Automatic reminders
Bank-specific components
Digital identification and signatures
The integration of our Digital Trust Platform makes it easy for people to identify themselves digitally – securely and in compliance with the Anti-Money Laundering Act (AMLA). The generated documents can then be signed in one go with a qualified electronic signature (QES).
Digital Trust Platdorm
Validating addresses
The specified domicile address is checked for its existence by a linked service.
Keeping track with the dashboard
The application's dashboard simplifies the further processing of incoming onboarding cases and thus supports the back office.
Users of the bank can access the dashboard via personal login.
Overview of current and closed cases.
Detail view of the individual onboarding cases.
Channel change from "on-site" to "online" and vice versa for identification and signature.
Creating a new guided onboarding case.
Export of data of completed cases including signed basic contract, identification information and json file containing the recorded data for further processing in internal bank systems.
Benefits digital client onboarding
Benefits of mesoneer's digital onboarding for individuals
Easy to use
With this intuitive solution, you can open a bank account in just a few steps. Displaying the progress of the process makes it even easier to find your way through.
Improved data quality
The transfer of data from onboarding ensures high data quality and minimizes errors. This makes it much easier to process the cases in the back office.
Always available
The solution allows you to always be there for new customers - no matter when and where.
Integration Possible
mesoneer offers the optional connection to third-party systems such as core banking, CRM and archives, but does not require a connection to internal banking systems. All data can be processed directly via the export function.
Saas solution
As a SaaS solution, the onboarding solution is fully operated and maintained by mesoneer. However, the entire operation or parts of it can optionally also be carried out on-premise.
Ready to use
mesoneer's digital onboarding as a service is configured in no time and quickly ready for use – without the risk of a large-scale project.
Blog
Everything about Private Client Onboarding
.webp)
Digital Onboarding
,
Electronic Signature
,
Online identification with qualified electronic signature
New online identification using both passport and identity card for contract closures with high compliance requirements.
Digital Onboarding
,
Electronic Signature
,
New digital onboarding solution for the ESPRIT network
The IT service provider for banks and financial service providers ESPRIT Netzwerk AG launched its new digital onboarding solution from software manufacturer mesoneer AG this week. The application supports use cases for self-onboarding and guided onboarding in bank branches and covers both natural and legal persons. Thanks to mesoneer's own digital identification solution, which is directly integrated into the onboarding solution, the onboarding process remains convenient at all times and also complies with the necessary regulatory requirements. Six banks in the ESPRIT network are currently planning to switch to the new solution, although the application is also open to other banks in the network thanks to its multi-client capability.
Electronic Signature
,
Digital Onboarding
,
Digital identification with QES: not just an opportunity, but a necessity
Auto identification now also opens up further opportunities in the Swiss financial sector to improve the security and efficiency of digital identification and signature processes. However, considering new technologies such as deep fakes, secure identification will also become increasingly important in other areas in the future.
View All
contact
Your Direct Line to mesoneer
Do you have questions about our solutions or are you looking for a software company for your next project? Get in touch with mesoneer – we are happy to advise you.