GwG 21-customer lifecycle solution

The go-to digital self-service solution for verifying and updating customer data in compliance with GwG 21. Anytime, anywhere. Time-saving, individualized and with the highest data quality.

Mockup and Illustration showing the Verify data in four step

Most important changes at a glance

Check Clipboard Icon

Verification required

Now, the identity of the beneficial owner must be verified instead of just stated.

Document Search Icon

Regular reviews

Financial intermediaries must now carry out a periodic review of customer information irrespective of events. The extent and regularity of this review is to be decided on a risk basis.

GwG 21 confronts financial intermediaries with administrative challenges

Customer & channel selection
Open case
Customer interation
Contact customer
Identify customer
Customer confirms data
Post processing
Data reconciliation
Mutation / Archiving

Even if review and actualization only affect a portion of a financial institution’s customer base each year, this still involves time-consuming manual processes and an enormous administrative burden for customer advisors and the middle office.

What are your possibilities to digitize analog customer interactions?

Our experts will be happy to advise you on your use case.

Contact us

This is how it works:

Step 01

Get ready to verify your date in just a few simple steps.

iPhone Mockup of Getting Ready Step to Verify data screen
Step 02

Have your identification document at hand, ensure that the environment is well-lit and get ready for a selfie.

Getting ready
iPhone Mockup of Step 2 to Verify Data
Step 03

Present the front of your document.

Scanning Front
iPhone Mockup of Step 3 to Verify Data where Document needs to be verified
Step 04

Present the back of your document.

Scaning Back
iPhone Mockup of Step 4 to Verify Data where the Back of the Document needs to be verified
Step 05

Review contact information and update where required.

iPhone Mockup of Step 5 to Verify Contact Details
Step 06

Answer legal questions

Legal questions
iPhone Mockup of Step 6 to Answer Legal questions
Step 07

Check the selection and confirm the correctness of the entries.

Final Check
iPhone Mockup of Step 7 to Confirm Details
Step 08

… and done – thank you very much!

iPhone Mockup of Thank You Page at the end of Verification

Why the GwG 21-customer lifecycle solution by mesoneer?

Check Clipboard Icon

Highest data quality

The data is automatically retrieved from the ID card scan and stored in a structured manner, at the same time an ID card copy is generated as well. This saves time, eliminates sources of error and ensures the validity of the data.

Call Icon

Multi-channel solution

Access to digital identification can be provided to the customer by means of different channels - be it by QR code in a letter or by link in e-banking.

Time Icon

Selfservice 24/7

Financial intermediaries must now carry out a periodic review of customer information irrespective of events. The extent and regularity of this review is to be decided on a risk basis.

Pencil Icon


The KYC & legal questions as well as colors and branding can be customized according to your needs

Gear Icon


Our GwG 21-customer lifecycle solution complies with strict regulatory requirements such as the Anti-Money Laundering Act and laws on electronic signatures (ZertES and eIDAS). We manage the data in accordance with data protection laws in Switzerland (DSG) and the EU (DSGVO).

Security Icon

Highest security

We host your data according to the highest security standards in Switzerland (ISO 27001 certification). All data and documents are securely encrypted with the Advanced Encryption Standard AES-256.

Ready to talk?

Do you have any questions? Does your business need our expertise? Or are you interested in one of our products? Drop us a message - we will get in touch as soon as we can.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.