GwG 21-customer lifecycle solution
The go-to digital self-service solution for verifying and updating customer data in compliance with GwG 21. Anytime, anywhere. Time-saving, individualized and with the highest data quality.

Most important changes at a glance
Verification required
Now, the identity of the beneficial owner must be verified instead of just stated.
Regular reviews
Financial intermediaries must now carry out a periodic review of customer information irrespective of events. The extent and regularity of this review is to be decided on a risk basis.
GwG 21 confronts financial intermediaries with administrative challenges
Even if review and actualization only affect a portion of a financial institution’s customer base each year, this still involves time-consuming manual processes and an enormous administrative burden for customer advisors and the middle office.
What are your possibilities to digitize analog customer interactions?
Our experts will be happy to advise you on your use case.
This is how it works:
Why the GwG 21-customer lifecycle solution by mesoneer?
Highest data quality
The data is automatically retrieved from the ID card scan and stored in a structured manner, at the same time an ID card copy is generated as well. This saves time, eliminates sources of error and ensures the validity of the data.
Multi-channel solution
Access to digital identification can be provided to the customer by means of different channels - be it by QR code in a letter or by link in e-banking.
Selfservice 24/7
Financial intermediaries must now carry out a periodic review of customer information irrespective of events. The extent and regularity of this review is to be decided on a risk basis.
Customizable
The KYC & legal questions as well as colors and branding can be customized according to your needs
Compliance
Our GwG 21-customer lifecycle solution complies with strict regulatory requirements such as the Anti-Money Laundering Act and laws on electronic signatures (ZertES and eIDAS). We manage the data in accordance with data protection laws in Switzerland (DSG) and the EU (DSGVO).
Highest security
We host your data according to the highest security standards in Switzerland (ISO 27001 certification). All data and documents are securely encrypted with the Advanced Encryption Standard AES-256.
Ready to talk?
Do you have any questions? Does your business need our expertise? Or are you interested in one of our products? Drop us a message - we will get in touch as soon as we can.