Digital Trust Experience

Fascinating insights and inspiring discussions on the topics of digital trust and resilience with experts from the fields of technology, business, and sports.

Thursday, October 22, 2026 | 4 p.m. – 8 p.m. | Wallisellen, Zurich

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Our Partners

Digital Trust in the Age of Fraud and AI

Fascinating stories, concrete use cases, and personal perspectives on trust and resilience in digital processes – and how we address fraud risks in the age of AI. Different perspectives, a common theme, and plenty of opportunity for discussion.

Real-World stories: When sensitive data and critical processes require trust

Fraud and digital resilience: Identifying risks in the age of AI and safeguarding trust in processes

Actively shaping digital trust: How trust is built, lost, and regained

Event Schedule

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Experience Digital Trust

Secure your spot and enjoy an evening full of new perspectives, engaging conversations, and personal encounters.

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Our Speakers

Perspectives from business, technology, and society – united by the question of how trust is built and resilience can be strengthened.

Patrick Fischer

Former national ice hockey coach

Patrick Fischer was the head coach of the Swiss national ice hockey team and understands the importance of trust, responsibility, and resilience from his experience in elite sports.

Raphael Bättig

Head Sales & Marketing, ajila AG

Raphael Bättig is the CMO at ajila AG and focuses on digital customer processes and how companies can design secure and trustworthy digital interactions.

Dr. Oliver Kürsteiner

Deputy CEO, Blutspende SRK Schweiz

Dr. Oliver Kürsteiner is a member of the executive board of Blutspende SRK Schweiz and is responsible for an environment in which reliable processes and the careful handling of sensitive data are of paramount importance.

Gianin Carl

Head of Digital Onboarding, Intrum AG

Gianin Carl is Head of Digital Onboarding at Intrum. With his expertise in digital identification, fraud prevention, and KYC, he brings extensive experience in secure digital customer processes.

Felix Wolfensberger

CEO, mesoneer AG

Felix Wolfensberger is the CEO of mesoneer and focuses on how technology and digital processes can build long-term trust between companies and people.

Matthias Keller

Chairman, mesoneer AG

Matthias Keller is an entrepreneur and chairman of the board of directors at mesoneer. With his many years of experience in entrepreneurship and digital transformation, he brings a strategic perspective on trust and resilience.

Dirk Budke

Head of Development, mesoneer AG

Dirk Budke is Head of Development at mesoneer, where he and his team develop digital solutions that must function reliably even in challenging situations.

Ralf Jenzer

Head of Products, mesoneer AG

Ralf Jenzer is Head of Products at mesoneer and focuses on secure digital customer processes, identification, and the challenges associated with fraud in digital onboarding.

Agenda

On Thursday, October 22, you can look forward to engaging talks and discussions on trust and resilience, as well as a chance to wrap up the day together with a flying dinner and networking.

4:00 p.m.

Networking

Welcome

Arrive, explore our new office, and start networking during your initial conversations.

4:30 p.m.

Keynote

german

Trust and Resilience in an Increasingly Digital World

Welcome and introduction to the topic

Session Speakers

Felix Wolfensberger

CEO
mesoneer

4:45 p.m.

Keynote

german

Resilience in the Process: Building Trust in Critical Moments

Using the Swiss Blood Stem Cell Registry as an example, we demonstrate how resilient digital processes are created and how trust is maintained even in critical situations.

Session Speakers

Dr. Oliver Kürsteiner

Deputy CEO
Blutspende SRK Schweiz

Dirk Budke

Head of Development mesoneer AG

5:05 p.m.

Keynote

german

Trust and Digital Customer Processes – Synergy or Contradiction?

How is trust built when customer processes are fully digital? Together with ajila, we’ll show you how digital interactions can be designed to be secure, transparent, and trustworthy.

Session Speakers

Raphael Bättig

Head Sales & Marketing
ajila AG

Ralf Jenzer

Head of Products mesoneer AG

5:20 p.m.

Keynote

german

More Digital = More Fraud? The New Reality of Digital Onboarding

Digital channels open up new possibilities – for customers as well as for fraudsters. Using recent fraud cases as examples, Intrum and mesoneer demonstrate how risks in digital onboarding can be identified, assessed, and effectively mitigated.

Session Speakers

Gianin Carl

Head of Digital Onboarding
Intrum AG

Ralf Jenzer

Head of Products mesoneer AG

5:35 p.m.

interview

german

Resilience in Difficult Times: On Trust, Responsibility, and Looking Ahead

How is trust built – and what does it take to restore it when it begins to falter? Patrick Fischer talks with Matt Keller about responsibility, open communication, and the ability to look ahead again after difficult times.

Session Speakers

Patrick Fischer

Former Swiss Ice Hockey
National Team Coach

Matthias Keller

Chairman
mesoneer AG

6:15 p.m.

Networking

Flying Dinner

Round out the evening with a flying dinner, networking, and one-on-one conversations.

Directions

How to Find Us

Our new office is located at Richtiplatz 5 in Wallisellen, just a few steps from the Glattzentrum. We recommend using public transportation to get there.

Getting Here by Public Transportation

From the Wallisellen train station, you can reach us in just a few minutes on foot through the Richtiarkade. Alternatively, take tram 12 or various bus lines to the “Wallisellen, Glatt” stop; from there, it’s about a two-minute walk.

Getting Here by Car

The Richti 2 paid parking garage is located in the building, but the number of parking spaces is limited. Additional parking is available at the Glattzentrum, near the Wallisellen train station, or in other public parking garages in the area.