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IT Support Engineer

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Wallisellen ZH
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Start by arrangement
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What's waiting for you:

  • Contact for 2nd and 3rd level support for our individual software solutions and responsibility for adherence to the SLA (customer tickets)
  • Coordinate various tasks between development, integration, operation and customers (maintenance, new releases)
  • Carrying out root cause analyses of customer incidents and actively contributing to solutions
  • Independently organise, arrange and lead customer meetings and discussions to clarify open technical issues or problems and conduct appropriate release management
  • Initiate internal projects to improve processes

What you bring:

  • At least two years of professional experience in the field of operations and support (incident and problem management) as well as solid Java / Java Spring Boot knowledge would be an advantage
  • Good analytical skills, knowledge of reading a logfile
  • Communicative and empathetic personality with strength of implementation and sense of responsibility as well as pleasure in supporting customers
  • High willingness to get involved in technical problems and persistence in problem solving
  • Independent, structured and precise way of working as well as a distinctive awareness of quality and service
  • Very good knowledge of German and English, both written and spoken

Why you will love working at mesoneer?

  • Flexible, contemporary working time models & work from home
  • Day off on your birthday (additional holiday)
  • Work independently with flat hierarchies
  • State-of-the-art working tools and methods
  • Team events & fun
  • Flexible working time models & remote work
  • Paid leaves per year: 12 days annual leave , 5 days vacation and 5 days sick leave
  • Performance-based annual salary review
  • Child allowance
  • Annual health check, PVI healthcare for employee and two family members
  • Social insurance is based on full salary
  • Laptop, lunch and free parking at office building
  • Company trip every even year (foreign country trip every 3 years)
  • Family trip (for close family members) every odd year
  • Overseas stay in Switzerland office (few weeks) for training and team meetings possible
  • Centrally located, well-equipped office with e.g., standing desk, free drinks and snacks, gaming room

connecting. people. simplify.

Our highly motivated and supportive team lives an open culture and fosters intensive knowledge exchange and personal growth. At mesoneer, you are not just a number, but can actually contribute with your ideas and work on meaningful projects. To ensure a healthy work-life balance, our locations in Ho Chi Minh City and Da Nang are easily accessible and you can benefit from free lunch, drinks and snacks at the office as well as 17 annual paid days off plus additional days for special occasions and paternity leave. To make sure you don’t have to worry about our loved ones, we also provide for child allowance and health care, which includes you and two family members. As we value performance, you can actively contribute to your annual salary review and bonus payment.
Our highly motivated and supportive team lives an open error culture and fosters intensive knowledge exchange. At mesoneer, you are not just a number, but can actually contribute with your ideas, work on meaningful projects and develop things further. To ensure a healthy work-life balance, our location in Wallisellen (near Zurich) is not only perfectly accessible by public transport, but you also benefit from an annual working hours model, additional paternity leave and the possibility of unpaid extra time off. We also sponsor continuing education and sports subscriptions.
Mesoneer Team during an event
Mesoneer Team Photo

Apply now!

Nurije Kika
Recruitment Specialist
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